- Experience Less Than 1 Year
Do you have a passion for knowledge and excellent customer service skills? Oakville Public Library has seven library branches that are dedicated to serving the diverse community of Oakville. In this role, you’ll support the public, collection and library operations within a branch to provide services that strive to Inspire Oakville.
What you’ll do
As a Library Assistant you will:
Deliver excellent service to customers of all ages by adhering to the AODA’s Customer Service Standard
Open and close library according to OPL procedures
Empty book drop and/or sorter; check in library materials using RFID technology and transfer materials to carts for shelving
Sort, shelve and shelf-read library material; organize and maintain shelves in proper sequence to ensure accuracy and accessibility to materials
Ensure RFID tags are on library materials and remain active while on shelves
Operate and troubleshoot sorting equipment and resolve exceptions related to sorter
Generate, pull and process collection maintenance lists such as holds request list, missing and lost lists
Identify collection issues such as damaged materials
Answer directional questions
Direct customers to appropriate staff for assistance
Understand and promote OPL resources, programs and services
Assist with orientation and training of new staff as required
Assist with room set-up for OPL programs and external room bookings
Assist with entering new library card registrations during busy times and bulk registrations
Perform general tidy-up and maintenance of branch; clean public computers and replenish supplies
Develop new skills and participate in professional development opportunities
Participate on internal and/or external committees as required
Work in compliance with the provisions of the Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the Oakville Public Library’s Health & Safety Program
Perform other duties as assigned
Is this a good fit for you?
We’re looking for someone who can:
Provide excellent customer service to both internal and external customers
Communicate effectively, both written and verbal, with good working knowledge of English
Understand and follow written instructions
Exercise good judgment and decision making skills
Multi-task and work accurately in a busy environment
Respond effectively to change
Work independently and as part of a team
Work flexible assignments and a flexible schedule, including morning, afternoon, evening, and weekend shifts
Handle the physical requirements of the job include lifting library materials, reaching to place materials on shelves, pushing carts, and frequent standing, walking and bending
Your experience and educational background:
Secondary school diploma with a minimum of 1 year related work experience in a customer service environment, preferably in a library environment
Experience with Symphony integrated library systems, Microsoft Office Suite and RFID technology would be considered an asset
Applications will be accepted on-line at www.opl.on.ca in the current opportunities section no later than midnight on March 16, 2020.
The Oakville Public Library is an equal opportunity employer and is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) within our recruitment process upon request. If you require accommodation at any time throughout the recruitment process please contact Human Resources at firstname.lastname@example.org
A Security Clearance Check with Vulnerable Sector Screening will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Security Checks (dated within the last six months) prior to or on the first day of employment.
The Oakville Public Library endeavours to provide a safe environment for all its employees. We thank all applicants for their interest, however, only those candidates considered for an interview will be contacted.